At Niekerk Auto Engines, we are committed to ensuring that your order is processed and delivered safely and efficiently. This Shipping Policy explains our shipping process, delivery timeframes, and other important information regarding the delivery of your order.

1. Order Processing

All orders are processed after payment and order details have been successfully confirmed.

Orders are generally processed within 1–3 business days. Orders placed on weekends or public holidays may be processed on the next available business day.

For automotive engines, gearboxes, and other large or heavy components, additional processing time may be required to ensure proper inspection, preparation, and secure packaging.

2. Delivery Time

Estimated delivery times may vary depending on your location, shipping method, product availability, and the courier or transport provider.

Typical delivery timeframes will be communicated to you when your order is confirmed.

Please note that delivery estimates are not guaranteed and may be affected by circumstances outside our control, including courier delays, adverse weather, public holidays, or other unforeseen events.

3. Shipping Charges

Shipping charges depend on factors such as:

  • Delivery location
  • Size and weight of the product
  • Type of automotive component
  • Shipping method
  • Courier or transport provider

Any applicable shipping charges will be communicated or displayed before the order is finalized.

4. Large and Heavy Items

Engines and gearboxes are heavy automotive components and may require specialized transportation.

For these products, shipping arrangements may differ from standard parcel deliveries. Customers may be contacted to confirm delivery details, access requirements, and any additional transportation charges before dispatch.

5. Tracking Information

Where tracking is available, we will provide the relevant tracking or shipment information once your order has been dispatched.

Please allow some time for the tracking information to become active in the courier’s system.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Please check your delivery details carefully before placing your order. Niekerk Auto Engines cannot be held responsible for delays or additional costs resulting from incorrect or incomplete address information provided by the customer.

7. Damaged Packages or Products

Please inspect your package carefully when it arrives.

If the package appears damaged, opened, or tampered with, we recommend documenting the condition with photographs and contacting us as soon as possible.

If the product itself appears damaged, please contact us promptly with your order details and clear photographs or videos showing the issue so that we can investigate and assist you.

8. Delayed or Lost Shipments

While we work with reliable shipping providers, occasional delays can occur.

If your shipment has not arrived within the expected delivery timeframe, please contact us with your order details. We will work with the relevant courier or transport provider to investigate the shipment.

9. Delivery Restrictions

Certain products, locations, or oversized automotive components may have specific transportation requirements or delivery restrictions.

If we are unable to deliver an order to the address provided, we will contact you to discuss an alternative delivery arrangement where possible.

10. Changes to Shipping Information

If you need to change your delivery address after placing an order, contact us as soon as possible.

We cannot guarantee that address changes can be made once an order has been dispatched.

11. Contact Us

If you have any questions about our Shipping Policy, your order, or delivery arrangements, please contact Niekerk Auto Engines through the contact details provided on our website.

We are always happy to assist you with your shipping and delivery queries.